Call Member Services: 833-863-1310

24/7 Nurse Advice Line: 1-833-863-1310

Member Portal: My.AmbetterHealth.com

Provider & Pharmacy Search: FindADoctor.AmbetterHealth.com

Prescription Tiers: Ambetter uses a tiered system (Tier 0 to Tier 4). Ask your doctor to check the 2026 Formulary at AmbetterHealth.com/NC-Pharmacy for the most cost-effective options.

Call: 1-888-206-4697

Health Line Blue (24/7 Nurse Line): 1-877-477-2424

Call for: Speaking with a Registered Nurse anytime, day or night, for medical advice or help deciding between Urgent Care vs. the ER.

Mental Health Virtual Urgent Care: 1-855-601-4858

Login: https://www.bluecrossnc.com/members

Member Support (Main Line):1-888-920-9466

• Hours: Mon–Fri, 7:00 AM – 5:00 PM MST (9:00 AM – 7:00 PM EST).

• Call for: Questions about your "Initial Unshareable Amount" (IUA), membership changes, or billing.

Email: member@zionhealthshare.org

Member Portal:ZionHealthShare.org/Members

• Action Required: When you have a medical event, you must open a "Sharing Request" in the portal to submit your itemized bills.

Member Toolbox:Toolbox.ZionHealthShare.org

• This is your 2026 instruction manual. It includes 5 smart steps for upcoming procedures and detailed maternity guidelines.

How to See a Doctor

1. Tell them you are "Self-Pay": Since Zion has no network, always ask for the "Cash/Self-Pay" rate. This is often 30–50% cheaper than the insurance rate.

2. Pay your IUA: You are responsible for the first portion of an eligible medical "need" ($1,250, $2,500, or $5,000 depending on your plan).

3. Submit the Bill: Upload an Itemized Bill (HCFA or UB-04 form) to your portal. Zion will either pay the provider directly or reimburse you.

Member Services: 1-800-264-2562

• Hours: Mon–Fri, 8:00 AM – 7:00 PM EST.

• 24/7 Care (Care Station): Accessible via the Medi-Share app or portal.

  • Call for: $0 virtual visits with board-certified doctors and 24/7 nurse advice.

While you can technically see any doctor, Medi-Share encourages using the PHCS PPO Network to maximize discounts for the community.

• Provider Search: MyChristianCare.org/Providers

Pre-Notification: For any non-emergency surgery, hospitalization, or pregnancy, you must pre-notify Medi-Share at least 7 days in advance to ensure the need is eligible for sharing.

Member Center: MemberCenter.MyChristianCare.org

• This is where you track your AHP progress and view your sharing history.

The Medi-Share App: Download on the App Store or Google Play.

• Use the app to pray for other members, see your digital ID card, and access 24/7 telehealth.